Terms of service

Welcome to Soul Spa Alchemy's terms of service! By using our services, you agree to the following terms and conditions:

Booking Service Terms and Conditions

1. Definitions

Client: Refers to the individual booking and receiving services at Soul Spa Alchemy.

Therapist: Refers to the qualified practitioner providing wellness services.

Services: Refers to the treatments, therapies, or sessions offered by Soul Spa Alchemy.

2. Booking Process

Clients can book services via our website, phone, or specified contact form.

All bookings require providing accurate personal information, including name, contact details, and any relevant health information.

3. Payment Terms

Payment is due at the time of booking unless otherwise specified.

We accept payment via credit/debit card, PayPal, or other agreed-upon methods.

Gift vouchers must be presented at the time of service and are subject to verification.

4. Cancellation and Rescheduling Policy

Soul Spa Alchemy reserves the right to charge a deposit for certain high-demand services or peak times.

Bookings canceled within 24 hours before the appointment time will be charged in full;

Bookings canceled within 48 hours and up to 24 hours before the appointment time will be charged 50%;

Bookings canceled more than 48 hours before the appointment time; will receive a full refund;

If we can successfully reschedule your booking, you will not be charged;

Last minute bookings (made with less than 24 hour-notice), may incur additional fees. 

All cancellations, depending on your bank, can take between 3-7 working days to be fully processed.


5. Service Availability

All services are subject to therapist availability and may require scheduling in advance.

Soul Spa Alchemy reserves the right to refuse service to any client.

6. Health and Safety

Clients must disclose any medical conditions, allergies, or injuries that may affect their ability to receive services.

Clients acknowledge that wellness services are not a substitute for medical treatment and should consult a healthcare professional for medical concerns.

7. Confidentiality

Soul Spa Alchemy respects client confidentiality and will not disclose personal information without consent, except as required by law.

8. Liability Limitation

Soul Spa Alchemy does not guarantee specific outcomes or results from its services.

Clients acknowledge that they are responsible for their own health and well-being during and after treatments.

9. Client Responsibilities

Clients are responsible for arriving on time for appointments.

Clients should communicate any preferences, discomfort, or concerns during sessions to ensure a positive experience.

Not Tolerated
Disruptive or Abusive Behavior:

We maintain a zero-tolerance policy for any form of disruptive or abusive behavior for the use of our Website & Services . 

Verbal Abuse:

Use of offensive, insulting, or threatening language.

Any form of physical violence or aggressive behavior 

Unwanted attention or advances, inappropriate comments, or any other form of harassment that creates a hostile or uncomfortable environment.

Disruption of Services:
Engaging in behavior that significantly disrupts or disregards the rules and guidelines of the company or therapist.

Intoxication:

Attending sessions or being on the premises under the influence of drugs or alcohol, which may impair judgment and behavior, posing a risk to oneself and others.

Consequences of Intolerable Behavior
Any client displaying such behavior will be asked to leave the premises immediately. Depending on the severity of the incident, further actions may include:

Reporting the behavior to the appropriate authorities.

Cancellation of all future appointments without refund.

Our priority is to ensure a safe, and respectful environment for all. We appreciate your understanding and cooperation in maintaining this

10. Modifications to Terms

Soul Spa Alchemy reserves the right to modify these terms and conditions at any time.

Clients will be notified of any changes via email or by posting updates on our website.

11. Governing Law

These terms and conditions are governed by the laws of the United Kingdom & Wales, and any disputes will be resolved in accordance with these laws.

By booking a service with Soul Spa Alchemy, you agree to these terms and conditions.

 

 

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