Privacy Policy
Privacy Policy for Soul Spa Alchemy
Last Updated: 12 July 2024
1. Introduction
Welcome to Soul Spa Alchemy. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
While using our website and services, we may collect and process the following types of information:
Personal Identification Information: Name, email address, phone number, and any other information you provide when you contact us or book a session.
Health and Wellness Information: Information relevant to your therapy sessions, such as health conditions, treatment history, and preferences.
Payment Information: Billing address, payment card details, and transaction history, collected for the purpose of processing payments for our services.
Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3. How We Use Your Information
We use your personal information to:
Provide and manage our services to you, including booking appointments and delivering treatments.
Communicate with you regarding your sessions, appointments, and any other inquiries.
Process payments and manage your account.
Comply with legal obligations and regulatory requirements.
Improve our services and enhance your experience on our website.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We ensure that your data is stored securely and treated with the utmost care.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service providers and partners who assist us in delivering our services, such as payment processors and IT support.
Legal and regulatory authorities if required by law.
Professional advisers, such as lawyers and accountants, to comply with our legal obligations.
7. Your Rights
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal or regulatory requirements.
Restriction: You can request that we restrict the processing of your personal information.
Portability: You can request the transfer of your personal information to another organization or to you.
Objection: You can object to the processing of your personal information.
To exercise any of these rights, please contact us at [Insert Contact Information].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please connect with us using the button below.